Frequently Asked Questions
Everything you need to know about shopping with SNDYS The Label.
How long does shipping take?
We offer express shipping worldwide. Domestic orders within Australia typically arrive in 1-3 business days, while international orders can take between 5-10 business days depending on the destination.
What is your return policy?
We accept returns for store credit within 30 days of purchase for full-priced items. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a detailed size guide. Our styles are generally true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for a seamless checkout experience.
Can I change or cancel my order after it has been placed?
Because we aim to process and pack orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your shipping address and items before completing your purchase.
Do I have to pay international duties and taxes?
International orders may be subject to local import duties and taxes, which are the responsibility of the customer. These fees are determined by your local customs office and are not included in our shipping costs.